The small print

Terms & cancellation policy

Please take a moment to read these before your appointment.

01Booking & appointments

  • Appointments can be made online via the booking link. A valid card or deposit may be required to secure your slot.
  • Please don’t arrive early — there is no waiting area. Late arrivals will result in a shortened treatment time.

02Trilogy & block bookings

  • Courses expire 4 months from the purchase date — strictly enforced.
  • The TRILOGY includes 3 × Deep Rest Reset Face Massage for £216. Book and pay for all sessions in advance.
  • No refunds or exchanges; not redeemable for cash. The standard cancellation policy applies, and late cancellations or no-shows may be counted as a used session.

03Cancellation & no-show policy

  • At least 24 hours’ notice is required for any cancellation or reschedule.
  • Less than 24 hours’ notice: a 50% cancellation fee applies.
  • No-shows are charged the full price of the scheduled service.

04Medical disclosures & safety

  • Please inform Jax of any medical conditions, allergies (especially nut or seed oils), skin sensitivities, or recent cosmetic procedures (Botox, fillers, chemical peels, tattoos).
  • Jax reserves the right to refuse treatment where it would be unsafe.
  • Pregnancy: please notify in advance so the treatment can be adapted.

05Pricing & payment

  • Payment methods: cash, credit/debit, and Apple Pay.
  • Payment is due in full at the time of service. No refunds on completed services.

06Professional conduct

  • This is a professional, therapeutic environment. Inappropriate behaviour will result in immediate termination of the treatment, a permanent ban, and the full cost being charged.

07Liability

  • The Face Woman is not liable for skin reactions or unforeseen injuries arising from massage performed within professional standards, nor for loss or damage to personal belongings.

08Media & social media

  • With your consent, before/after photos may be used for social media and marketing. You may decline at any time without it affecting your treatment. All captured media remains the property of The Face Woman.

Questions about any of this? Get in touch.